As of January 2, 2003 the fixed telephony market was opened in Panama, allowing the private sector to participate in the rendering of the public service which includes local calls, national and international long distance calls, as well as public and semi-public phone services.
As a result, new local telephone companies have been established in Panama, targeting diverse areas of commerce, offering new prices and services to the public.
Our firm assists the client in the preparing and filing of the telecommunications License application for the approval of the Public Services Authority, participates in the negotiation of interconnection agreements, and serves as counsel in the diverse events arising from the activity such as the negotiation of commercial agreements with other carriers, settling of disputes, and representing the client in case of any claims or dealings before the Regulatory Authority, the Supreme Court of Justice, or the public.
It should also be noted that the Panama Call Center Legislation proves interesting for investors looking to set up or outsource their customer care operations.
As of 2001 the Government granted fiscal incentives for the activity, basically granting import and income tax franchise on international operations, and from the labor sector, allowing flexible work schedules and shifts for the customer care agents.
KATZ & LOPEZ has assisted and supervised the setting up of international call centers, from the application for the service license before the Regulatory Authority, to the handling of the internal labor rules for the personnel.